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NEW PATIENTS

We encourage all patients to complete the patient registration forms prior to their appointment.

Please sign up for the patient portal after you

call to set up your appointment

If you are transferring care from another practice, please request that a copy of your medical records be faxed to our centralized fax number at 760-327-7905.

APPOINTMENTS

Our centralized scheduling department makes it easy to schedule an appointment at any of our offices. Please call us at 760-327-7900 or 760-564-7900 and choose option 2 to speak with one of our schedulers.

Our phone lines are open from 8:00 a.m. – 5:10 p.m. Monday through Thursday, closed for lunch from 12:00 p.m to 1:00 p.m and open from 8:00 a.m. – 1:20 p.m. on Fridays.  Please contact the office for any upcoming changes or holiday closures.

  • Please call during normal business hours to cancel or reschedule an appointment. Our after-hour service is for emergencies only, and does not take messages regarding scheduling.

  •  If you are unable to keep an appointment, we request that you contact at least 2 business days prior to your appointment so that we are able to offer that appointment time to another patient, and to avoid a $50 charge. 

  • Please be on time for your appointment. We request that you arrive 5 minutes early to allow time for check-in. New patients must arrive 10-15 minutes early. Make sure you have your insurance card and necessary payment.

  •  If you are late for an appointment, we may require that it be rescheduled to ensure that our providers stay on schedule for the next patient.   If you are rescheduled, you may be charged a $50 fee.

OFFICE POLICY

Medical Records & Forms

  • The Palm Springs and La Quinta offices have a no children policy. 

  • Please place your cellphone on vibrate and avoid making phone calls while in the reception area.

  • Due to the limited seating in the waiting room, we request that you only bring 1 guest with you to appointments at the Palm Springs office.

  • Common courtesy and respect for others is expected of all patients. Disrespectful or disruptive behavior, including the use of profanity, can result in dismissal from the practice.

Nurse Calls

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